Privacy Policy

Superior Pressure Solutions (Pty) Ltd

Effective Date: 21 May 2026

Superior Pressure Solutions (Pty) Ltd (“Superior Pressure Solutions”, “SPRESS”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act, 4 of 2013 (“POPIA”) of South Africa and, where applicable, other African data protection regulations.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, interact with our online platforms, purchase products or services, or communicate with us.

1. Who We Are

Superior Pressure Solutions (Pty) Ltd is a South African company operating in the industrial equipment and engineering sector, serving customers across Africa through sales, support, and e-commerce platforms.

If you have any questions regarding this Privacy Policy or the way your personal information is handled, you may contact us using the details provided at the end of this document.

2. Information We Collect

We may collect and process the following categories of personal information:

2.1 Information You Provide Directly

This may include:

• Full name
• Company name
• Email address
• Telephone number
• Billing and delivery addresses
• VAT or company registration details
• Payment information
• Product enquiries and support requests
• Any information submitted through forms, quotations, applications, or communications

2.2 Information Collected Automatically

When you use our website, we may automatically collect:

• IP address
• Browser type and device information
• Operating system
• Geographic location
• Website usage data
• Referral URLs
• Cookies and tracking data
• Pages viewed and interaction behaviour

2.3 Transaction Information

When purchases are made through our e-commerce platform, we may collect:

• Purchase history
• Order details
• Shipping information
• Payment confirmations
• Customer account activity

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Process and fulfil orders
• Deliver products and services
• Provide quotations and customer support
• Manage customer accounts
• Communicate regarding purchases, enquiries, or support
• Improve website functionality and user experience
• Conduct analytics and performance monitoring
• Send marketing communications where permitted
• Prevent fraud and ensure website security
• Comply with legal and regulatory obligations

4. Marketing Communications

We may send you marketing or promotional communications relating to our products, services, updates, industry news, and special offers.

You may opt out of receiving marketing communications at any time by:

• Clicking the unsubscribe link in marketing emails
• Contacting us directly at sales@spress.co.za or +2711 568 5257
• Updating your communication preferences where applicable

We will not send unsolicited electronic communications where prohibited by law.

5. Sharing of Personal Information

We may share your information with trusted third parties where necessary for business operations, including:

• Payment service providers
• Courier and logistics companies
• IT service providers and hosting partners
• Marketing and analytics platforms
• Professional advisors and auditors
• Regulatory authorities where legally required

We require third parties to process personal information securely and only for authorised purposes.

We do not sell personal information to third parties.

6. Cross-Border Transfers

As we operate across the African continent and may use international service providers, your personal information may be transferred to and processed in countries outside South Africa.

Where cross-border transfers occur, we take reasonable steps to ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

7. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

• Improve website functionality
• Remember user preferences
• Analyse website traffic and performance
• Enhance user experience
• Support marketing and advertising activities

You may manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website functionality.

8. Data Security

We implement reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss or misuse
• Alteration or disclosure
• Destruction or cyber threats

While we strive to protect your information, no electronic transmission or storage method can be guaranteed as completely secure.

9. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil the purposes outlined in this Privacy Policy
• Comply with legal, tax, accounting, and regulatory obligations
• Resolve disputes and enforce agreements

When information is no longer required, we will securely delete or anonymise it where reasonably practicable.

10. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of personal information
• Object to certain processing activities
• Withdraw consent where processing is based on consent
• Lodge a complaint with a relevant data protection authority

Requests may be submitted using the contact details below.

11. Third-Party Websites

Our website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices or content of those third parties. Users are encouraged to review the privacy policies of external websites before providing personal information.

12. Children’s Privacy

Our website and services are intended for business and commercial use and are not directed at children under the age of 18. We do not knowingly collect personal information from children.

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements, business practices, or website functionality.

Updated versions will be published on our website with the revised effective date.

14. Contact Information

If you have any questions regarding this Privacy Policy or how your personal information is processed, please contact:

Superior Pressure Solutions (Pty) Ltd
Email: sales@spress.co.za
Phone: +2711 568 5257
Website: www.spress.co.za
Address: 26 Adriana Crescent, Gateway Industrial Park, Rooihuiskraal, 0157

POPIA Compliance Notice

In accordance with the Protection of Personal Information Act (POPIA), Superior Pressure Solutions (Pty) Ltd is committed to processing personal information lawfully, transparently, and securely.

If you believe your personal information has been processed unlawfully, you may contact the Information Regulator (South Africa).